Meet the AI Agents:
Tracking & Status Updates
Pulls carrier status on a schedule, chases the carriers that go quiet, escalates the ones that stay quiet, and pushes clean updates to your team and your customers. No check calls.
5–10 min
saved per tracked load
A load’s gone quiet
A customer’s asking where load #LS-51204 is — and it’s gone quiet.
Tracking · #LS-51204
What just happened
A load stopped reporting and the customer was getting anxious. Loadsmart AI chased the carrier, confirmed the truck was moving, updated the ETA, and sent the customer a clean status — the check calls your team never had to make.
When a carrier won’t answer, a person steps in.
Most carriers answer. The ones that stay dark after repeated requests get handed to a Loadsmart Freight Expert. Everything up to that point runs without anyone picking up a phone.
Chases the update until it has one.
01
Checks the window
Confirms tracking has started on every pickup inside a set window.
02
Requests what’s missing
Asks the carrier directly the moment tracking data doesn’t show up.
03
Escalates on repeat misses
A carrier that keeps missing gets flagged and escalated, so the load doesn’t go dark unnoticed.
04
Clears the upstream blocker
Chases missing driver, truck and contact detail from the carrier so tracking can start in the first place.
What your team stops doing. And what that’s worth.
Exceptions surface early
A missed check-in at hour four gets escalated at hour four, not when a customer calls three days later.
On-time performance and exception rate
Both improve once tracking data flows on its own instead of on request.
The customer hears it from you first
A delay reaches the person waiting on the load before they have to ask about it.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it.
Five more agents running the same way.
Loadsmart AI is six specialized agents working the freight lifecycle end to end. If none of the six match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Document Collection & Filing
We capture every quote, tender, rate con, BOL, POD and invoice as it arrives, and file it against the right shipment automatically.
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Tender Failures
When a tender falls through, we re-tender down your routing guide and re-book, before the miss ever reaches your team.
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Proactive Load Audits
A load that goes untracked is also a load that can’t be audited before pickup.
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Scheduling & Re-Scheduling
Runs the same notification loop on the dock side.
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Claims Processing
We gather the documentation, validate the claim, and draft the response for your approval, so claims get filed and recovered.
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Bring the workflow that bothers you most.
See the Tracking & Status Updates agent run against your own freight, in a working session with the team that builds it.